Shipping policy

Shipping Policy

Last updated: November 6, 2025

Thank you for visiting and shopping at Unstoppable Dog LLC, trading as Kopo Pet (“Kopo,” “we,” “us,” or “our”). The following terms and conditions outline our shipping practices and policies.

Processing Times

  • All orders are processed within 1–2 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • During high order volume, processing times may be slightly delayed. If so, we will notify you by email.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We currently offer:

    • Standard Shipping (3–5 business days)

    • Expedited Shipping (1–2 business days)

Delivery times are estimates and may vary due to carrier delays or factors outside our control.

Shipping Locations

  • We currently ship within the United States.

  • At this time, we do not ship internationally.

  • Some carriers may not deliver to P.O. Boxes, APO/FPO addresses. If this applies, we will contact you.

Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

  • The tracking number will be active within 24 hours.

Damaged or Defective Deliveries

If your item arrives damaged, leaking, or defective, contact us within 7 days of delivery at hello@kopopet.com with photos of:

  1. The outer box

  2. The product

  3. The shipping label

We will assist in resolving the issue or arranging a replacement.

Lost or Missing Packages

  • If the tracking shows Delivered but you did not receive the package, please check with neighbors, your building office, or delivery area.

  • If the package is still missing, contact us within 7 days so we can assist with a carrier investigation.

Incorrect or Undeliverable Addresses

Please ensure your shipping address is entered correctly at checkout.
If an order is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping fees may apply.

Returns & Refunds

Please refer to our Refund & Return Policy for detailed information on returning products.

📌 Contact
 If you have any questions about our Shipping Policy, please contact us at:

Unstoppable Dog LLC trading as Kopo Pet
 📧 hello@kopopet.com

Customer Support & Returns: 2 Cranberry Rd, Parsippany, NJ 07054, United States