Refund & Return Policy

Last updated: November 4, 2025

At Unstoppable Dog LLC trading as Kopo Pet, we want you to be completely satisfied with your purchase. Please read the following policy carefully to understand how returns, refunds, exchanges, and our Empty-Jar Guarantee are handled.

1. Returns

• Products may be returned within 30 days of delivery.
• To be eligible for a standard return, items must be unopened, unused, and in their original packaging.
• For health and safety reasons, opened or partially used products cannot be returned under this section. The only exception is our Empty-Jar Guarantee, described in Section 2 below.
• Customers are responsible for return shipping costs unless the item was sent damaged, defective, or incorrect.
• For your protection, we recommend returning items with tracking. We are not responsible for returns lost in transit.

2. The Empty-Jar Guarantee (First Order)

We stand behind our formulas, so your first jar is covered even after you have opened and used it.

• The Empty-Jar Guarantee applies to your first order of each KOPO product purchased directly from kopopet.com, including the first shipment of a subscription and each product inside the Complete Care Duo.
• Use the product daily, following the serving chart for your dog's weight. Because one jar lasts 22 to 66 days depending on your dog's size, guarantee claims can be made up to 90 days after delivery.
• If you do not see the results you hoped for, email hello@kopopet.com with your order number and a brief description of your experience. No return shipment is required; we may ask for the lot number printed on the jar.
• Approved claims receive a full refund of the purchase price of that first order, to the original payment method, even if the jar is opened, partially used, or completely empty.
• Limit: one Empty-Jar Guarantee claim per product per household. The guarantee does not apply to repeat orders of the same product or to products purchased from other retailers or marketplaces.

3. Refunds

• Once your standard return is received and inspected, or your guarantee claim is reviewed, we will notify you of the approval or rejection of your refund.
• Approved refunds are issued back to the original payment method.
• Please allow 7 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
• Shipping costs are non-refundable, except where we made an error.

4. Exchanges

• If you receive a defective, damaged, or incorrect product, we will replace it at no additional cost.
• Please contact us within 7 days of delivery to request an exchange.

5. Non-Returnable Items

• Opened or used supplements, except first orders covered by the Empty-Jar Guarantee (Section 2).
• Products not purchased directly from kopopet.com.
• Items returned more than 30 days after delivery, except guarantee claims made within the 90-day guarantee window.

6. How to Start a Return or Guarantee Claim

To initiate a return, exchange, or Empty-Jar Guarantee claim, please contact us at:

Unstoppable Dog LLC trading as Kopo Pet Email: hello@kopopet.com Customer Support & Returns: 2 Cranberry Rd, Parsippany, NJ 07054

Please include your order number, product details, and the reason for your request.

7. Subscription Orders

• Subscriptions may be canceled at any time before your next billing date.
• The first shipment of a subscription is covered by the Empty-Jar Guarantee (Section 2).
• Cancellations made after an order has been processed follow the standard return policy.

8. Additional Terms

• We reserve the right to deny returns or guarantee claims that do not meet the conditions above, or that show signs of abuse of the guarantee program.
• If an item is returned to us due to an incorrect or undeliverable address, reshipping fees may apply.