Privacy policy

Last updated: November 6, 2025

This Privacy Policy describes how Unstoppable Dog LLC, trading as Kopo Pet (“Kopo,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kopopet.com (the “Site”) or otherwise interact with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean the individual using the Services, whether as a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not access or use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operational requirements, or legal obligations. Any updates will be posted on this page with an updated “Last updated” date. Where required by law, we will take additional steps to notify you.

How We Collect Personal Information

Over the past 12 months, and on an ongoing basis, we collect personal information from various sources in connection with providing the Services.

Information You Provide Directly

  • Contact details such as your name, address, phone number, and email address.
  • Order information including billing and shipping details, payment confirmation, and purchase history.
  • Account information, including username, password, and account security details.
  • Customer support information, including content you provide in communications with us.

Information We Collect Automatically

When you interact with our Services, we may automatically collect certain usage data (“Usage Data”) through cookies, pixels, and other tracking technologies. This may include:

  • Device information, browser type, and operating system.
  • IP address and approximate geolocation.
  • Information regarding your interactions with our Site and Services.

Information from Third Parties

We may also obtain information from third parties, such as:

  • Payment processors who facilitate secure transactions.
  • Shipping and logistics partners who manage delivery.
  • Technology providers who support the Site and related Services.

How We Use Personal Information

We use personal information for the following purposes:

  • Providing Services: To process orders, arrange shipping, fulfill transactions, and provide customer support.
  • Account Management: To create, maintain, and manage customer accounts.
  • Marketing & Advertising: To send marketing communications (if you opt-in), display targeted advertisements, and improve promotional effectiveness.
  • Security & Fraud Prevention: To detect, investigate, and respond to fraud, misuse, or illegal activity.
  • Service Improvement: To analyze usage trends, improve website functionality, and enhance customer experience.
  • Compliance: To meet legal, regulatory, and contractual obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, remember user preferences, run analytics, and deliver targeted advertising.

You may adjust your browser settings to block or delete cookies; however, some Services may not function properly if cookies are disabled.

For more information about cookies, see our Cookie Policy or visit Shopify’s Cookie Policy, as our Site is powered by Shopify.

How We Share Personal Information

We may disclose your information in the following circumstances:

  • With service providers (e.g., payment processors, fulfillment partners, IT providers) who perform services on our behalf.
  • With business partners for marketing and advertising purposes, consistent with applicable law.
  • As required by law, including to comply with subpoenas, court orders, or regulatory requests.
  • In connection with a merger, acquisition, or other corporate transaction.
  • When you consent to or request disclosure (e.g., integrations with third-party apps or platforms).

We do not sell your personal information.
However, certain data may be shared with advertising partners for cross-context behavioral advertising, as permitted by applicable law.

Children’s Data

Our Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us, and we will delete such information in compliance with applicable law.

Data Security and Retention

We implement appropriate technical and organizational safeguards to protect personal information. However, no system can guarantee 100% security.

We retain your information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

  • Access or know the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information, subject to legal exceptions.
  • Object to or restrict processing of your personal information.
  • Opt-out of marketing communications at any time.
  • Request data portability where applicable.

To exercise these rights, please contact us at hello@kopopet.com.We may need to verify your identity before processing your request.

International Users

If you access the Services from outside the United States, your information may be transferred, stored, and processed in a country with different privacy protections than your country of residence. We implement appropriate safeguards, such as Standard Contractual Clauses, where legally required.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Unstoppable Dog LLC, trading as Kopo Pet
Email:hello@kopopet.com
Customer Support & Returns: 2 Cranberry Rd, Parsippany, NJ 07054, United States