Contact KOPO Pet | Replies Within 1 Business Day

TALK TO A HUMAN

We answer within one business day.

Questions about a product, an order, or which formula fits your dog — we’re happy to help. No ticket queues, no bots.

EMAIL
hello@kopopet.com
Best for product questions, order help, and guarantee claims. The inbox is watched around the clock and a real person answers — not a bot.
REPLIES WITHIN ONE BUSINESS DAY
PHONE
+1 305 824 6035
Prefer to talk it through? Call us. For the fastest answer on anything detailed, email or the message form usually beats the phone.
MON–FRI · 9–5 ET
MAIL
KOPO Pet
Unstoppable Dog LLC · 2 Cranberry Rd, Parsippany, NJ 07054, USA. Returns need an email first so we can tell you what to send back.
EMAIL BEFORE SHIPPING ANYTHING

Guarantee claim? Say so in your message — no forms, no photos, no empty-jar proof needed.

SEND A MESSAGE

How can we help?

1 business day

is our reply promise on every channel. Most messages are answered the same day they arrive.

A real person

reads every message. No ticket queues, no chatbots, and no scripted first response before a human sees it.

66 scoops guarantee

claims need one email. Tell us it did not work for your dog and your first order is refunded empty jar and all.

What we can help with

Pick the subject, skip the runaround.

Choose the matching topic in the form and your message lands with the right person
on the first try.

Which formula fits my dog

Tell us your dog’s weight, diet, and what you want to improve, and we will tell you which jar —or whether the Duo is the better call.

Orders & shipping

Tracking, delayed packages, wrong address, or a damaged jar. Orders usually ship within one business day.

Subscription changes

Pause, skip, change the serving size, or cancel. No calls required and no penalties — but we can do it for you if you prefer.

66 scoops guarantee claims

One email is the whole process. No forms, no photos of an empty jar, no return shipping before we refund your first order.

Wholesale & retail

Clinics, groomers, and independent pet stores: ask for the wholesale sheet, MOQ, and manufacturer certificates.

Ingredients & sourcing

Every dose is published, but if you want the reasoning behind one — or a certificate of analysis — just ask for it by name.

PARTNER QUESTIONS

The short answers, before the call.

How fast will I hear back?

Within one business day on every channel, and usually the same day. If you write over a weekend, expect an answer Monday morning ET. Guarantee claims and order problems get handled first.

How do I pause or cancel my subscription?

You can do it yourself from your account in a couple of clicks — pause, skip a delivery, change the serving size, or cancel outright. No calls, no penalties, no retention script. If you would rather we handle it, email us and it is done.

Do you sell wholesale to clinics and shops?

Yes. Email us with your business name and location and we will send the wholesale sheet, minimum order quantity, and the GMP and Made-in-USA manufacturer certificates.

THE KOPO PROMISE

The 66 scoops empty-jar guarantee.

Try it risk-free

Use it daily for a month. If you don't see fresher breath, better energy, or a happier dog, email hello@kopopet.com and we'll refund your first order, empty jar and all.

Prefer quick answers?

Most questions are already answered on the product pages — every
ingredient, every milligram, and the full serving charts are published there.

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